Hospital helpdesks save lives in pandemic times
When skies are gray, we remember the words of Maya Angelou, who urged us to “Try to be a rainbow in someone’s cloud.” Archana Dengale and Anil Supe are beautiful examples of this, working at the health helpdesk in Ambegaon.
Nagar & Pune districts, August 2020
Patients approaching government hospitals, especially in rural areas, often need someone to guide them and advocate for their care. The timely presence of a health rights activist can mean the difference between life and death. In the time of the COVID-19 pandemic, AID partner SATHI has found community health rights activists being welcomed by hospitals overburdened with the intensified demands and protocols required in both COVID and non-COVID cases. The helpdesk has clearly demonstrated that a well-informed and confident patient will have better outcomes than one burdened with uncertainty and anxiety.
In government hospitals in Ahmednagar and Pune districts, SATHI activists have helped more than a thousand people navigate the system and access timely care.
AID has supported these hospital helpdesks and recognizes the need to scale this effort as a critical component of assuring people’s right to health.Donate to Health Fund
Read some of the stories of people whose lives were saved by these health rights activists.