26
Oct

Hospital helpdesks save lives in pandemic times

When skies are gray, we remember the words of Maya Angelou, who urged us to “Try to be a rainbow in someone’s cloud.”  Archana Dengale and Anil Supe are beautiful examples of this, working at the health helpdesk in Ambegaon.

Archana Dengale and Anil Supe at Ambegaon hospital helpdesk

Patients approaching government hospitals, especially in rural areas, often need someone to guide them and advocate for their care.  The timely presence of a health rights activist can mean the difference between life and death.  In the time of the COVID-19 pandemic, AID partner SATHI has found community health rights activists being welcomed by hospitals overburdened with the intensified demands and protocols required in both COVID and non-COVID cases. The helpdesk has clearly demonstrated that a well-informed and confident patient will have better outcomes than one burdened with uncertainty and anxiety.

In government hospitals in Ahmednagar and Pune districts, SATHI activists have helped more than a thousand people navigate the system and access timely care.

AID has supported these hospital helpdesks and recognizes the need to scale this effort as a critical component of assuring people’s right to health.

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Read some of the stories of people whose lives were saved by these health rights activists.

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